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FAQs

How should I believe we will get satisfactory services at the destination of deport?

OM Trans Relocation is a well situated PAN India company, having 18 operative branches of its own at key locations and cities and is in possession of sunshine to heavy brand new transport carriers, shifting/transporting gear’s, all-weather strong packing and well proficient man-power and handling staff at all its branches. We observe entire protection measures and have proper means, system and capabilities to manage almost everything from a tiny piece of pin to heavy machinery. Our major motto is utmost pleasure to our widely spread clients all over India.

My mother would wish to install Mandir before entering the new house. Is it possible?

OM Trans Relocation Respects the feelings and religious importance attached up to Pooja material in Indian families. We provide top most priority to such articles and pack them as article No. 1. The mandir is constantly packed in suitably developed and adequately protected well designed Mandir boxes & blocks. The mandir is delivered as a first article under strict supervision of our supervisor and our handling staff wears clean clothes and gloves to maintain its sanctity and impart fullest respect to such sort of devout goods.

How many days prior notice OM Trans Relocation needs to make survey of goods to be shifted?

OM Trans Relocation being a good-coordinated company expects at the least three days prior notic for making survey of your goods, we work methodically through right planning and dedicated specialised group of workers who may, at time, because of heavy load of work are engaged on other assignments. However rest assured all clients are handled as VIP.

I need status report of my shipment on daily basis. Can it be provided?

OM Trans Relocation has 24*7 hours customer care department in our Head office, which caters the need of our valuable clients and keeps track of all relocating consignment throughout the day. The client can seek information about his consignment at any time, on any day, by contacting on our helpline numbers (+91 – 8728882333).

My Family wishes to get our car loaded in our presence. Is it feasible?

Sure, OM Trans Relocation value the client and his priceless belongings. We now have the requisite vehicle service which can load the car to your presence at your home and in a similarly can deliver the same at your new location.

What is it that cannot be loaded on the vehicle?

Some possessions like pets, food-items such as Vegetables, Fruits, Pickles, oils, liquids and inflammable items will not be allowed to be loaded on to the vehicle.

In case there is damage to the goods under transit, what kinds of settlement/procedures are followed?

OM Trans Relocation adopt all security measures to avoid any kind of damage to your goods. Nevertheless, in case of any unpredictable mishap, we make ensure our customer speedy agreement of their claims from the insurance company with whom we’ve long association and understanding.

What are my responsibilities during the moving process?

Provide documents like transfer letter or joining letter and copy of RC book for your vehicle moving.

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